If you have any further questions please
do not hesitate to ask
Question: "Do you have a minimum order requirement?
Answer: Yes I am afraid we do. The minimum order is for USD$ 75.00, or
Euros 60.00 or Australian $ 100.00 or 50 Pounds Sterling.
Unfortunately we are no longer able to process very small orders, due to the
time spent in packing.
Question: "Do you ship to the USA?"
Answer: We ship anywhere in the world. All your orders are well packed
with plenty of padding, so that you can expect your specimens to arrive with you
in the very best condition.
Question: "How much will my order cost to post, and
how long will it take to arrive?"
Answer: We have two standard postage rates on all parcels. Any
shipment (regardless of size) outside the United Kingdom by first class airmail
is US$ 10.00 or by express mail is US$ 25.00.
Usual transit times to the USA are 5-7 days for airmail and 2-3 days for
express. The same applies for all other countries.
Question: " Do I require a Cites Permit?"
Answer: You only require a Cites permit for Ornithoptera and Troides, all
other species that are listed in our catalogues are exempt. The cost of a Cites
permit, which we obtain fro you is US$20.00 per shipment, regardless of size or
the number of species. However, customers within the European Union do not
require a Cites Permit, as the species listed have already been imported to the
European Union under Cites.
Question: " My computer says I have to enable
cookies, how do I do this?"
Answer: Cookies are tiny text files stored on your computer when you visit
Cookies cannot harm your computer and do not contain any personal or private
information. Find out How To Enable Your Cookies
Question: "Will I have trouble importing my
specimens through customs, and will they charge me a fee?"
Answer: Most definitely NOT. All orders are sent with a
"contents list" on the outside of the package, and listed as "for
scientific use only". None of your parcels are classified as commercial and
therefore there are no import taxes at your end.
Note: Very large parcels for commercial use i.e. artwork, may require an import
permit at your end, if in doubt, just contact us first, and we will be able to
Question: "How do I know my specimens will arrive
Answer: We have been sending specimens for more than fifteen years, and I
believe we pack the best. We also guarantee all our material against defects and
damage. If in the unlikely event that you do have any problems please let us
know as soon as possible. We stand by what we sell.
Question: "Do you supply specimens already set ready
Answer: Sorry we do not. All our specimens are supplied papered for you
to prepare and mount.